Frequently Asked Questions (FAQ)
Welcome to Golden Panda Casino's FAQ section! Here you'll find answers to the most common questions about our casino, games, bonuses, and account management. If you can't find what you're looking for, please don't hesitate to Contact Us.
Account Management
How do I register an account?
To register, click on the "Registration" button on the top menu. Follow the simple steps, fill in your details, and confirm your email. It only takes a few minutes!
I forgot my password. What should I do?
On the Login page, click on "Forgot Password?". Enter your registered email address, and we'll send you instructions on how to reset it.
Can I have more than one account?
No, only one account is permitted per individual, household, and IP address. Creating multiple accounts may lead to the suspension of all accounts and forfeiture of winnings.
How do I verify my account?
Account verification usually involves submitting a copy of your ID (passport/driver's license) and proof of address (utility bill). You might also be asked for proof of payment method. This is a standard security and compliance measure.
Deposits & Withdrawals
What deposit methods are available?
We offer a variety of secure deposit methods, including credit/debit cards, e-wallets, and bank transfers. You can see the full list in your account's "Deposit" section after logging in.
How long do withdrawals take?
Withdrawal processing times vary depending on the chosen method and your account's verification status. E-wallet withdrawals are generally the fastest (within 24 hours), while bank transfers can take 3-5 business days.
Are there any fees for deposits or withdrawals?
Golden Panda Casino generally does not charge fees for deposits or withdrawals, but your payment provider might. Please check with your bank or payment service for their policies.
Bonuses & Promotions
How do I claim a bonus?
Bonuses can usually be claimed either during the deposit process, from your "Promotions" or "Bonus" section of your account, or by using a specific promo code. Always read the specific terms and conditions for each bonus.
What are wagering requirements?
Wagering requirements (or rollover) specify how many times you need to bet the bonus amount (or bonus plus deposit) before any winnings from that bonus can be withdrawn. For example, a 30x wagering requirement on a $100 bonus means you need to bet $3000.
Games & Sports Betting
What types of games do you offer?
We offer a wide range of casino games, including popular slots, classic table games like Blackjack and Roulette, live dealer games, and a comprehensive sports betting platform.
Are your games fair?
Yes, all our games use Random Number Generators (RNGs) to ensure fair and random outcomes. Our games are regularly audited by independent third-party agencies to guarantee fairness and integrity.
Security & Responsible Gaming
Is my personal information safe with Golden Panda Casino?
Absolutely. We use advanced SSL encryption technology to protect your personal and financial data. For more details, please refer to our Privacy Policy.
What is Responsible Gaming?
Responsible Gaming is our commitment to ensuring that gambling remains a safe and enjoyable activity. We provide tools like deposit limits, session limits, and self-exclusion options. Visit our Responsible Gaming page for more information and resources.
Technical Questions
Do I need to download software to play?
No, most of our games are available instantly through your web browser. However, for a more streamlined experience, you can download our dedicated mobile app.
What if the game freezes or disconnects?
In most cases, if a game freezes, it will automatically resume where you left off when you refresh or log back in. If a bet was placed and the game malfunctioned before a result, the bet is typically voided and the stake returned. If the issue persists, please contact support with details.