Privacy Policy for Golden Panda Casino

Your privacy is of utmost importance to Golden Panda Casino. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website and services. By using our services, you consent to the data practices described in this policy.

Last Updated: May 29, 2025

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: Name, address, date of birth, email address, phone number, and government-issued identification documents required for account verification and compliance.
Financial Information: Payment method details, transaction history, and withdrawal information. We do not store full credit card details on our servers.
Technical Data: IP address, browser type, operating system, device type, access times, and referring website addresses.
Usage Data: Information about how you use our website, including pages visited, games played, and features used.
Communication Data: Records of your interactions with our customer support, including emails, chat logs, and phone calls.

2. How We Use Your Information

We use the collected information for various purposes, including:

To manage your account and provide our gaming services.
To process your transactions (deposits and withdrawals).
To verify your identity and ensure compliance with legal and regulatory requirements (e.g., AML, KYC).
To improve our website, services, and game offerings.
To personalize your experience and offer tailored promotions.
To communicate with you about your account, updates, and marketing offers (if you have opted in).
To detect and prevent fraudulent activities, responsible gaming breaches, and other illicit activities.
To conduct research and analysis to enhance security and user experience.

3. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party companies that perform services on our behalf, such as payment processors, identity verification services, and IT support. These providers are bound by confidentiality agreements and are prohibited from using your data for their own purposes.
Legal and Regulatory Bodies: When required by law, court order, or to comply with regulatory obligations (e.g., licensing authorities, anti-money laundering agencies).
Affiliates and Business Partners: For marketing purposes, with your explicit consent, or as part of joint ventures.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We will never sell or rent your personal data to third parties for their independent marketing purposes without your explicit consent.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption for all data transmissions.
Firewalls and intrusion detection systems.
Regular security audits and vulnerability assessments.
Restricted access to personal data for authorized personnel only.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

You have certain rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request the deletion of your personal data under certain conditions.
Restriction: Request limitation of processing of your personal data.
Objection: Object to the processing of your personal data for direct marketing or certain other purposes.
Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please Contact Us.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more details, please refer to our separate Cookie Policy (if applicable).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.